Refund & Returns Policy
Effective date: 21 October 2026
1. Our approach
Your satisfaction matters to us. Because our products are fresh food items, we handle returns a little differently from other products, mainly to keep every customer safe and our food hygienic.
2. When we accept returns or refunds
We accept a return or refund request only if:
- the product arrived damaged or leaked in transit, or
- you received the wrong item, or
- your order was not delivered.
3. Food safety exclusions
For hygiene and safety reasons, we cannot accept returns for:
- a change of mind or personal taste preference,
- products that have been opened, used or partly consumed,
- items ordered by mistake.
4. How to report a problem
Please message us on WhatsApp within 48 hours of delivery, with clear photos or a short video of the product and its packaging. Once we verify the issue, we will arrange a replacement or a refund.
5. Refunds
Approved refunds are made to your original payment method, that is the UPI ID or bank account you paid from, within 5 to 7 business days of approval. We will confirm on WhatsApp once the refund is processed.
6. Cancellations
You can cancel your order free of charge any time before it is dispatched. Once an order has been dispatched, it cannot be cancelled. To cancel, message us on WhatsApp as soon as you can.
7. Damaged or wrong items
If you received a damaged or wrong item, we will send a replacement or a full refund, including any delivery charge, at no extra cost to you.
8. Contact
Laya Naturals — brand of Laya Health Mix (Proprietor: Thendral)
No. 9, Cinema Theatre Street, Palaiyur, Kandanur, Sakkottai, Sivaganga, Tamil Nadu – 630104
FSSAI Lic. No. 22426202000188 · Udyam Reg. UDYAM-TN-21-0057180
WhatsApp: +91 89255 41015
Email: layanaturalproduct@gmail.com
Instagram: @laya_natural_product